IT Support Specialist - Maternity Replacement

Bucuresti, România (Hybrid)

IT Support Specialist – Maternity replacement


We are looking for an IT Support Specialist who will help ensure smooth day-to-day IT operations by supporting our store and office colleagues.


Your responsibilities:


  • Provide first-line technical support to stores and office users via ticketing system and phone
  • Diagnose and resolve hardware and software issues
  • Install and configure IT equipment for employees
  • Log and manage incidents and requests in the ITSM system
  • Collaborate with internal teams and external vendors to resolve complex issues
  • Support users in effectively using IT tools and systems
  • Maintain and update the Knowledge Base with new solutions and cases
  • Ensure constant communication and follow-up with users regarding their requests


What we are looking for:

 

  • 2–3 years of experience in IT support
  • Solid knowledge of:
    • Computer hardware, software, operating systems, and POS systems
    • ITIL Service Operations processes
    • Basic networking and telecommunications
  • Intermediate+ English level
  • Strong:
    • Communication and interpersonal skills
    • Problem-solving abilities
    • Planning and organizational skills
    • Teamwork and customer-oriented mindset
  • Openness to change and a proactive attitude


We offer:

  • A dynamic environment in a fast-growing international company
  • Opportunities for learning and professional development
  • Exposure to complex IT operations in the retail industry

IT Support Specialist - Maternity Replacement

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IT Support Specialist - Maternity Replacement

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